Whether you're an SBP, SAM, or Regional Manager – you can communicate directly with your customer accounts (and everyone on their team!) from anywhere, anytime using Salon Symphony.
With more than a dozen tools, we made it easy for you to share important information and product knowledge resources to increase retail sales and promote education opportunities.
💬 1. Chat » Message Owners, Managers & Teams
Problem: Emails get lost. They're hardly opened. And they typically only reach the owner or manager. Plus, you can't track opens or read receipts.
Solution: The Chat feature in Salon Symphony allows you to send direct messages and group chats to owners, managers, or entire teams – so you can interact and engage on a new level.
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Group Chat Channels in Salon Symphony are the perfect way to organize conversations around a specific topic.
Create a channel to share "Product Launches", "Seasonal Display Ideas", "Social Media Contests", etc. Use DMs in Salon Symphony to message key contacts at the salon (owner, manager, lead stylist) with quick touch points, questions, product info, LEVEL promos, etc.
Pro Tip: Copy and paste the body of your emails into a group chat so everyone gets the information.
🗓️ 2. Events » Post Classes, Conferences, Meetings, Webinars
Problem: The internet is noisy. Classes and events are scattered and hard to find. Plus it's difficult to measure interest across dozens of salons.
Solution: The Events Feed in SS allows you to post upcoming events and education opportunities tailored to your accounts or region. Plus you can track who's "Going", "Interested", or "Can't Go" from the Admin Dashboard.
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- Every time a user opens the mobile app, a list of all upcoming events are front-and-centerPost an event (in-salon or virtual) to the Events Feed: e.g., “Brand X new color launch demo – RSVP now”.
- Track RSVPs so you know which salons are engaged and you can follow up accordingly.
- Automated event reminders go out 24 hours before the event start date.
Pro Tip: Use things like the LP Academy Education Calendar to share relevant classes with your accounts.
🛎️ 3. Alerts: Schedule Important Updates & Announcements
Problem: Flyers in the break room get ignored. Emails fall through the cracks. And, more often than not, product launches and discontinuations reach staff too late.
Solution: Use our Push Alerts feature to send customizable push notifications directly to individuals, groups, or entire teams.
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- Use scheduled push alerts for time-sensitive promotions (e.g., “24-hour flash restock on Matrix – place your order now!”).
- Use recurring notifications (monthly check-in, quarterly review) to keep your presence in their mind.
🧠 4. Resources: Upload or Link to PK Guides, Videos, Collateral
Problem: Weeding through massive libraries like L'Oréal Access can be daunting for service providers.
Solution: Easily upload or link to High Spot resources that are relevant to your accounts. Focus on the education and product lines that make sense to them, plus track how many people viewed your content.
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- Upload or link to product sell-sheets, PK guides, display kits, marketing collateral into the salon’s workspace so salon team can access anytime.
- Share quick how-to videos for your brands to help stylists understand product benefits (thus helping you sell).
- Track who's viewed your resources, and follow-up with those who have not.
💪 Surveys: Collect Valuable Feedback
Problem: It's tough to get honest, timely feedback from customers and service providers.
Solution: Our Survey Builder enables you to collect valuable insights into customer needs and satisfaction, helping with product development, service improvement, and marketing efforts.
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- Send quick surveys to your accounts: e.g., “Which retail line would you like us to demo next?” or “What’s your busiest service category?”
- Pro TIP: Use our Quiz Builder with salon teams to test their knowledge of your brands or new launches—turning them into brand advocates.
🚀 Tasks: Assign Recurring Task Reminders
- Set up tasks like “Follow up with Studio X on their January stock reorder” etc. The salon can assign you or you assign them.
- Automate recurring reminders: e.g., every quarter remind the salon to review their on-hand inventory of your key lines.
🎯 Goals: Set Sell-Through Goals
- Set goals with the salon (e.g., “We aim to increase Brand Y retail sales by 15% this quarter”). Track progress, and acknowledge people when goals are achieved.
- Use “shoutouts” to celebrate a salon’s success—e.g., “Congratulations to Studio Z for hitting 120% of their Kerastase retail target!”
How It Works
- You introduce your customer account, Salon A, to Salon Symphony.
- Salon A starts their 14-day free trial.
- Salon A owner/manager invites you to join their workspace as an Admin.
- You can now post content and communicate with Salon A from the mobile and desktop app.
- 💰 BONUS: When the 14-day free trial ends, Salon Symphony give you, the rep, $100.
- Repeat this process for all of your accounts and prepare to supercharge communication!