Survey Builder

⚠️ Heads Up: If an Admin edits any published survey, and that survey has 1 or more responses, you may lose your existing data (previous responses). This is to preserve the integrity of each question and its response.

Learn how to create, customize and edit surveys using Salon Symphony's Survey Builder to gain valuable insights and make better business decisions.  

Create Survey

Step 1: Add Details 

1. From your dashboard menu, click Surveys.
2. At the top right, click Create Survey.
3. In the first field, enter the Survey Name, like Employee Onboarding Experience.  
4. In the Category dropdown, choose the survey type, such as Onboarding.
5. Optional: Add a Description or details about this survey. 
6. Click Continue.
7. Next, add a Cover Photo by choosing:
   • To upload a custom photo: drag and drop your image file into the container.
   • To choose from the gallery: click Gallery, then browse of search for an image.
8. Click Next.

Step 2: Add Questions

1. From the Survey Builder page...
2. Choose the Question Type in the dropdown next Q1.
   • Short Answer
   • Multiple Choice
   • Star Rating
   • Emoji Rating
   • Checkboxes
   • Picture Choice
3. In the text field, type your Question or prompt. 
4. To add another question, click + Add Question.
5. Repeat steps 1 - 4 until your survey is complete.
6. Once finished, click Publish Survey.

Edit Survey

1. In the Dashboard menu, click Surveys.
2. From your existing surveys, click the Survey Name you wish modify.
3. This is the Survey Details page.
4. At the top, click Edit.
5. Make changes to Step 1 accordingly, then click Continue.
6. From the Survey Builder, add or delete questions accordingly.
7. When finished, click Publish Survey.  

Survey Results

Survey results within Salon Symphony always represent a percentage of the total number of active users within your organization.

Following the example below, if you had 27 active users in your Workspace (including yourself) and 9 of those users answered "Trade shows and conferences" to Question 1, then 33% represents the total number of users who selected that option.  

Delete Survey

1. In the Dashboard menu, click Surveys.
2. From your existing surveys, click the Survey Name you wish delete.
3. This is the Survey Details page.
4. At the top, click Delete.
5. Review the disclaimer, then click Delete.